HMW design a solution for middle-aged adults and young adults to share stories using a personality pairing system that feeds into their lifestyle so that they can socialize and learn life lessons together?.
The project opportunity was born out of an intergenerational sharing research that I was involved in were seniors had to share their stories with younger adults. After observing interactions at some long term care homes and gaining insight on how much sharing meant to seniors, I approached the opportunity to help bridge the gap between two generations using an easy-to-use sharing platform. Identifying this opportunity was how the idea of the Adults Forum started.
The core aim of the features is to create an experience that will allow users to achieve their goals with minimal difficulties intuitively, and this required research and multiple design iterations.
After initial research phases of observing and interacting with seniors, I carried out more desk research and came up with a question as a way of framing the ideas and insights that I had gotten. This process led to the question; "HMW design a solution for middle-aged adults and young adults to share stories using a personality pairing system that feeds into their lifestyle so that they can socialize and learn life lessons together?". This process was particularly useful in helping move from need-finding to brainstorming and then the design outcome.
One other critical part was ensuring that the design solution fits into the existing lifestyle of the potential users, especially how they currently interact and socialize with using their smartphones.
I was able to gain insights through contextual inquiries and unobtrusive observation of seniors. All of this happened while researching at a long term care home.
Adults find it useful when necessary to share with anyone interested and willing to listen to their exciting life stories.
Users would share stories that range from topics like politics and government to more personal anecdotes about family, friends, and interests.
For this project, I felt an opportunity to improve the experience and interface design of one of the crucial steps when using the product, choosing a personality. I believe that if I had to redo it now, there would be a lot more difference with the way elements are placed on the interface and how users, in turn, interact with it.
Also, a crucial part of the process, which is user research, could have been better approached. The reason for this is because the process at the time of getting approval to research with participants in a larger participant group was difficult to come by, and I had minimal resources. So most of my research methods were based on observational studies.
I also think that while I did some amount of testing before creating this hi-fidelity prototypes, it would have been useful to do more low-fidelity prototypes and iterations. Participants tend to be more engaged and willing to collaborate on features that are less refined and can still be modified. Soon, I intend to go back to this project to carry out more in-depth research on this project and redefine the problem space and insights in the process.