Harnessing the power of AI Chat with quick and accurate responses for enhanced document productivity
I led the design of Nitro’s first AI chat helping our users do more with their document.
With the Knowledge Assistant (KA), we identified an opportunity to improve document management and user efficiency through advancements in machine learning. As Nitro’s first AI tool, I led the design of the KA and other AI/ML-powered tools. The KA is extensively trained on Nitro’s proprietary knowledge base, accessible through our website's support center. This enables users to receive quick and high-quality responses to common document-related queries, reducing the need for human intervention in handling routine and repetitive support cases.
Request AccessDashboard to monitor, predict, and drive adoption
Facilitated workshop sessions, making sense of the research insights, contributed to one-pager documents, and designed an improved interface.
Analytics plays a crucial role in delivering added value to enterprise customers. Nitro’s analytics dashboard allows admin users with team/enterprise accounts to view usage stats and cost savings towards their digital transformation journey as well as serving as a potential differentiator. The redesigned dashboard enhances the experience by delivering contextual data and predictive insights to help customers to anticipate document trends and anomalies.
Enter PasswordContributing to Nitro’s Design System (NDS)
Worked to define, design foundations and tokens, documentation, and components.
As one of the lead designer contributing to Nitro's Design System, I helped instrument foundation elements, design tokens, components and documentation guidelines. During this time, we witnessed better synergy and collaboration between designers and front-end engineers, resulting in accelerated time to development, unified visual language, and cohesive experience for users navigating between Nitro’s products and platforms.
Enter PasswordSimplifying the booking process and reducing stress for students
I led user research and designed early versions of an improved booking experience for users.
By streamlining the process of viewing, booking, and modifying room reservations, the new automated system alleviates stress for users, enabling them to concentrate on their primary tasks and boosting their efficiency and productivity. My approach towards the redesign of the booking experience was intentional, utilizing familiar patterns and a holistic strategy to create a more user-centric experience. The result was a synergetic alignment of my design intent with those of the users’ when booking rooms for activities.
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